Aviya · Legal

Delete your Aviya account

Aviya is operated by Skoglund Africa (Private) Limited.

Request account deletion

To request deletion of your Aviya account and associated personal information, email support@aviya.africa from the email address associated with your Aviya account. Use the subject Aviya account deletion request and state that you wish to delete your account.

Do not send your password. We may need to verify your identity before acting on your request.

What happens to your information

When an account is deleted, we delete or anonymise personal information associated with that account except where information must be retained for a legitimate reason permitted by applicable law, such as security, fraud prevention, dispute resolution or regulatory compliance.

Temporary suspension, disabling or deactivation of an account is not treated as account deletion.

Shared Batch records

Where you have contributed records to a shared Batch, the underlying operational record may need to remain available to other authorised Batch members.

In those circumstances, we will remove or anonymise your personal association with the retained record where appropriate unless there is a legitimate and lawful reason why that association must be retained.

Where information is retained following account deletion, we will limit its use to the purpose for which retention is necessary.

Further information

Read the Aviya Privacy Policy for further information about how we handle personal information. For account deletion questions, contact support@aviya.africa.